Electronic Goods Warranty
Every electric skateboard comes with a 12 month warranty against manufacturing defects. To arrange service for a board under warranty please email us at firstname.lastname@example.org. Damages caused by crashes and impacts or exposure to water and damage due to user negligence in repair or alterations are not covered. TESC electric skateboards should not be exposed to water in any way. Manufacturing defects only are covered under the warranty. For items sold in the UK we will cover the postage costs to return and fix the board. If however we find that the issue was not a manufacturing fault and therefore not covered under warranty, we do charge shipping at £15 for return of the item as well as the £15 collection. For EU and US sales parts will be sent in order for the customer to fix the eboard, if possible. If the eboard cannot be fixed by the customer a return will be at the customers expense. Warranties are not passed to third party purchasers or those who received a board not from an authorised reseller. Wearing parts such as wheels, trucks, and bearings are not covered under warranty and should be maintained and replaced by customers.
To arrange service for a board under warranty please email us at email@example.com. Damages caused by crashes and impacts or exposure to water are not covered.
Any Duty or Tax arising from the delivery to a customers destination is to be paid by the customer.
Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur The Electric Skateboard Company Ltd cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods. Every board comes with a 12-month warranty against manufacturing defects. To arrange service for a board under warranty please email us at firstname.lastname@example.org. Damages caused by crashes and impacts or exposure to water are not covered.
Delivery and Returns
The Electric Skateboard Company Ltd returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us in the first instance stating reasons for a return. Orders are fully refundable at any time prior to shipping. Within 30 days for receiving your eboard you can return it for a full refund in its original packaging and an unridden condition. All shipping back to The Electric Skateboard Company Ltd is paid for by the customer. We are unable to refund you postal fees. We cannot offer refunds/discounts within 30 days of a sale event if the price which the customer paid is now lower than originally. Refunds are at The Electric Skateboard Company Ltd's discretion and can take up to 14 days to process. You must provide an original receipt or proof purchase from us. Returned items and pre-orders which are cancelled are subject to a 10% restocking fee.
If when you receive your product(s), you are not completely satisfied you may return the items to us, within 30 days for an exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be unused in original packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer.
If our labels are removed from the product – the warranty becomes void. We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. The Electric Skateboard Company Ltd will not be held responsible for items lost or damaged in transit. All shipping back to The Electric Skateboard Company Ltd is paid for by the customer. We are unable to refund you postal fees. Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 10% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense. Items which have been used or damaged in any way cannot be returned for a refund. We can however make an offer based on its true condition. If you are returning items for exchange please be aware that a second charge may apply.
Discounted or our end of line products can only be returned for repair, no refunds or replacements will be made.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact The Electric Skateboard Company Ltd immediately. Any incorrect items received all delivery charges will be refunded back onto you credit/debit card. Upon receiving your item, please check for any damage in transit. Should you find anything of concern you must contact us with photos. No responsibility can be taken by The Electric Skateboard Company Ltd for damage caused in transit nor if a board has been ridden without notifying ourselves of any damage believed to have been caused in transit.
Fitting and Installation
Customers should have some practical ability when it comes to installing accessories and parts. The Electric Skateboard Company Ltd accepts no liability for injury loss or damage when installing or fitting parts. We can offer guidance but cannot install parts for you unless you are able to send your board to us. Equally, the customer is responsible for maintaining and checking the device for complete working condition.
Care and Storage
All eboards should be stored in a cool dry place when not in use. Do not store next to any heat source such as a radiator as this can cause damage or twisting to the wood decks. Make sure to give your eboard a good clean after use and inspect all nuts and bolts for tightness. Tighten where necessary. If your board becomes wet, dry the board thoroughly but slowly in a dry place rather than next to a radiator or heat source. Boards stored for more than 1 month without use must be stored at 50% battery level. During storage boards must be turned on and run at least once monthly. Warranties are voided for boards which are stored incorrectly. The customer is responsible for maintaining and checking the device for complete working condition.
At present The Electric Skateboard Company Ltd only sends goods within the UK and EU. If however you have a special request please contact us with your requirements. The purchaser is responsible for any local taxes charged on shipping of all items.
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. The Electric Skateboard Company Ltd uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.
During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.
We will use the information you provide only for the following purposes.
- To send you newsletters and details of offers and promotions in which we believe you will be interested.
- To improve the content design and layout of the website.
- To understand the interest and buying behavior of our registered users
- To perform other such general marketing and promotional focused on our products and activities.
Conditions Of Use
The Electric Skateboard Company Ltd and its affiliates provide their services to you subject to the following conditions. If you visit our shop at TESCstore you accept these conditions. Please read them carefully, The Electric Skateboard Company Ltd controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.
If you choose to access from another country you do so on your own initiave and are responsible for compliance with applicable local lands.
The term ‘TESC’ and 'The Electric Skateboard Company Ltd' as well as its associated images are protected by international copyright laws.
License and Site Access
The Electric Skateboard Company Ltd grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of The Electric Skateboard Company Ltd.
The Electric Skateboard Company Ltd and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.
From time to time there may be information on The Electric Skateboard Company Ltd that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologise for any inconvenience this may cause you.
Prices and availability of items are subject to change without notice. The prices advertised on this site are for orders placed and include delivery.
Please review our other policies posted on this site. These policies also govern your visit to TESCstore website and social media content.
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I, the purchaser or user of the The Electric Skateboard Company Ltd products, agree to release The Electric Skateboard Company Ltd, its owners, agents and employees, from any and all liability for damage, injury, paralysis and death to myself, any other person, or property, resulting from the use or misuse of the products sold by The Electric Skateboard Company Ltd.
I, the parent of a infant, agree to release The Electric Skateboard Company Ltd, its owners, agents and employees, from any and all liability for damage, injury, paralysis and death to my infant, any other person, or property, resulting from the use or misuse of the products sold by The Electric Skateboard Company Ltd.
It is agreed that any and all liability of The Electric Skateboard Company Ltd, its owners, agents and employees shall be limited to the purchase price of the product.
You are also responsible for abiding by the UK, EU, US or local laws if operating outside of these areas in the place you use your The Electric Skateboard Company Ltd (TESCboard) electric skateboard or scooter. Most countries do not allow them on public roads, many do not allow them on public footpaths and it is up to you to find out where you can and cannot ride your board. The Electric Skateboard Company Ltd cannot be held responsible for any claims, fines, tickets arising from the use of our electric skateboards.